Training is a bit like assembling IKEA furniture—if you don’t plan ahead, pay attention to instructions, and follow through, you’ll end up with something wobbly, non-functional, and likely held together by sheer willpower. Fortunately, research has outlined a far more structured and science-backed approach to training, and it revolves around three key phases: before, during, and after training (Salas et al., 2012).
Before training, the critical step is conducting a thorough training needs analysis. Think of it as debugging before a product launch—identify potential issues before they become costly mistakes. This phase is about assessing gaps, ensuring the learning environment is conducive to knowledge transfer, and structuring the program to align with organizational goals. Without this foundation, training efforts can easily miss the mark, wasting time and resources.
During training, engagement is everything. Here’s where the magic of instructional design principles comes into play—keeping trainees mentally involved, using technology wisely, and ensuring that content is digestible rather than an overwhelming data dump. This is where the art of training meets the science of cognition. Just as good UX design anticipates user behavior and pain points, effective training design must anticipate how trainees will interact with and absorb new information (Salas et al., 2012).
After training, reinforcement ensures long-term retention and practical application. Without proper follow-up, even the most well-executed training can fade into the abyss of forgotten knowledge. Just like software updates keep systems running smoothly, post-training assessments, feedback loops, and refresher sessions help maintain and improve workforce competencies. A well-executed post-training phase cements skills and ensures that trainees can apply what they’ve learned in real-world situations (Salas et al., 2012).
The beauty of this approach is that it doesn’t just apply to traditional training sessions. Whether designing a cybersecurity awareness program, rolling out a new CRM system, or even onboarding employees to a new workflow, the principles of before, during, and after remain the same. By treating training as a systematic process, organizations can ensure that knowledge is not only transferred but also retained and effectively utilized. So, while training may never be as thrilling as the latest sci-fi blockbuster, when done right, it can certainly be as impactful.
References
Salas, E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2012). The Science of Training and Development in Organizations: What Matters in Practice. Psychological Science in the Public Interest, 13(2), 74–101. http://www.jstor.org/stable/23484697
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